Returns & Exchanges

Due to the perishable nature of our luxury caviar and fine foods, all sales are final; however, we are committed to ensuring your complete satisfaction with every order. If your shipment arrives damaged or fails to meet our rigorous quality standards, please contact our concierge team within 24 hours of delivery.

Return Process

• 1.
  Inspect Upon Arrival

  Immediately examine your package upon receipt to ensure the cooling elements are intact and the product is chilled to the appropriate temperature.

• 2.
  Document Issues

  If there is any visible damage to the tin or quality concerns, take clear photographs of the product, packaging, and shipping label for our review.

• 3.
  Contact Concierge

  Email our customer service team at [email protected] or call our flagship location within 24 hours to initiate a formal claim.

• 4.
  Resolution Process

  Our specialists will evaluate your claim and, if approved, will arrange for a prompt replacement shipment or a credit to your account.