Frequently Asked Questions

Everything you need to know about the world's finest caviar and gourmet delicacies.

How is the caviar shipped to ensure freshness?

All caviar orders are shipped via overnight delivery in custom-designed insulated packaging with frozen gel packs to maintain a precise temperature during transit.

How long does caviar stay fresh after delivery?

Unopened tins stored in the coldest part of your refrigerator (30-34°F) will remain fresh for up to 4 weeks. Once opened, we recommend consuming the caviar within 24 to 48 hours for the best flavor profile.

Do you offer a quality guarantee?

Yes, Caviar Russe prides itself on sourcing only the highest grade Malossol caviar. If you are not completely satisfied with the quality of your order, please contact our concierge within 24 hours of receipt.

Can I schedule a delivery for a specific date?

Absolutely. During the checkout process, you can select a future delivery date to ensure your caviar arrives perfectly timed for your special event or occasion.

What is the difference between the various types of caviar?

Caviar is classified by the species of sturgeon. Osetra is known for its nutty flavor, Sevruga for its intense oceanic notes, and Siberian for its smooth, buttery finish.

What is your return policy for perishable items?

Due to the highly perishable nature of our products, we cannot accept returns. However, we will provide a replacement or credit for any items that arrive damaged or do not meet our rigorous quality standards.